Refund Policy
KiverApp uses Paddle.com as the Merchant of Record for paid Kiver promotional services. Paddle handles payment processing, applicable taxes, transaction records and customer refund processing.
One-time purchases
Boost and other one-time promotional purchases are intended to begin after successful payment. Because these services can be delivered immediately, a completed and fully delivered promotional period may be non-refundable except where applicable law requires otherwise or where the service was materially defective or not delivered as described.
Monthly Featured subscription
You may cancel a monthly Featured subscription through Paddle's customer portal or the cancellation link in Paddle's subscription emails. Cancellation prevents future renewals and normally leaves the subscription active through the current paid billing period.
Statutory rights
This policy does not remove or limit mandatory consumer rights. Where applicable law gives you a statutory withdrawal or refund right, that right applies. Paddle's Buyer Refund Policy provides additional country-specific details.
Buyer support
For product and Kiver account support, contact support@getkiver.com. Paddle handles payment, refund and order-related support through Paddle.net.
How to request a refund
Use the support link in your Paddle receipt or visit Paddle Buyer Support. Paddle determines eligibility and processes approved refunds according to its Buyer Refund Policy and applicable law.